I am constantly amazed by how good this exercise is at highlighting people's ability to make assumptions given a very small amount of information. Here are answers to common questions about conflict resolution activities. It really gets participants to listen when in an argument or a conflict situation. Try to keep the atmosphere in the room friendly. Practicing this kind of conversation helps to prevent miscommunication and misunderstanding and promotes empathy. It Takes A Village To Teach A Child . That helps us help you. We teach new starters that they should not make assumptions on a customers appearance. Defusing Angry Customers The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. To identify situations where participants find it difficult to be assertive. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation. Excellent!!! You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. Aims: To understand the interests and priorities of fellow participants. To identify the benefits of getting to know those we interact with at work. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. How could you use open questions during a conflict? var s = document.getElementsByTagName('script')[0]; For this version of the game, the prompts should focus on conflicts. Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. When it came time to read the story of Goldilocks it at first raised a few smurks and frowns, however it went down well. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. Jump to an icebreaker 1. Team building content expert. Time:This exercise will take about 10 minutes to complete. At the end of the exercise, start a discussion with the whole class. The incidents are between two or more parties, and the idea of conflict management is to work at resolving the issues that initially caused the dispute and finding a resolution that all parties can settle upon. to be viewed during the training. Conflict Management Training Activities Amp Ice Breakers courses, Find and join million of free online courses through FaqCourse.com. How did you come to an agreement? 4. The first speaker begins with a statement. Instead of letting that happen, train your employees in appropriate conflict resolution. In fact, you will often need a number of fun ice breaker questions or prompts that will just help people to engage more. 1. Create an account to start this course today. Time:The exercise in this module can be completed in about 30 minutes. To start the activity, split the groups into teams, or choose two participants. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? A cold wind blows for anybody who expresses their anger by yelling. For this game, employees are paired off into groups of two. Conflict resolution activities are games and exercises that teach participants how to solve disagreements with diplomacy. Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. This activity is great to disarm all participates from a we know it already stance to actually join in and actively participating. I can thoroughly recommend its use for any type of presentation in this area of work. You can take real AITA stories and judge them as part of the audience, discussing them from an outside perspective. Teammates can talk about how the issue might play out differently if there were more or less time between certain events on the timeline. Each group will start its own pot of money. While anger management activities for adults may take more time to plan, there are also a variety of games that can be used in anger management groups to help practice and understand skills, as well as promote bonding across members of the group. As our company is a financial retail business we deal with all types customers from all walks of life. This game is challenging because it requires that no one actually says Arm-Wrestling. Group Size:This module can be used with groups of almost any size. All in English - as our business English courses and workshops always are. You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. For example, debates and What Would You Do?. I use this activity in Assertiveness training. Conflict Management Icebreakers Who Are You In a Conflict? Everyone should be able to work from home as many days as they like, Companies should offer unlimited holidays to everyone. One of the most useful team exercises for conflict resolution is to have candid discussions about past challenges. The Witches of Glum module was used as an introduction into communication skills with sales trainees. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. And Am I the A**hole? Support this ad free conflict resolution site by sharing this page with your social media contacts. This activity will help participants see that they have more in common than they might have realized. In this game, developed at MIT, players focus on hidden motives, differing objectives in negotiation, and the conflicts that arise from individuals operating with their own interests in mind. The story is, of course, Assumptions The Witches of Glum. These modules worked extremely well and prompted lots of interest from the participants and also some key learning points were easily identified. You'll Need: A single apple (or other type of fruit) for your participants to see. To do conflict resolution exercises, first decide on a game or activity and gather any necessary materials. Now, he has a baseball-sized lump on his noggin. Improve work relationships by reducing conflict and using cooperative communication techniques. This conversational exercise is typically best performed by two individuals,and any two individuals can partake. Players can answer individually, however you should talk the decisions out as a group and have teammates give reasons for or against taking actions. An activity called " Knot or No Knot " is great for goal conflicts. Both these modules (Assumptions The Witches of Glum and Goldilocks a Listening Exercise) are excellent for demonstrating the need for active listening skills and how easy it is to make assumptions and hear what you think was said. The challenge is to see how long they can continue the dialogue for using just one question as a foundation for the conversation. Thus, you can promote appropriate means of handling conflict. 3. Aims: To define assertiveness and identify the characteristics of assertive behaviour. I would probably give the activity a 4.5. Make sure you play outdoors or in an open indoor space. var cx = '013209710434639248852:aqkaeyugwbw'; Ten or more exercises explained in depth, including guides for facilitators, and group leaders who want to use them. Would your network like this too? Enrolling in a course lets you earn progress by passing quizzes and exams. Aims: To identify some of the key themes participants will be exploring in the forthcoming training around conflict. I feel like its a lifeline. Successful eyeopener about the danger of making assumptions. The aim of the dialogue is to reach mutual understanding while valuing the strengths of the other persons position. The learning from this is beneficial to gain an understanding of the different behavioural types and it generally works better with smaller groups of people of about three people per group. It nearly always creates controversy - 'Can you read that again?'. When they're done right, icebreaker activities can yield some meaningful and sometimes bankable results, such as: Improved communication and interaction between employees Shortened onboarding and training time Stronger teams Enhanced team bonding Better decision-making and problem-solving Increased engagement Reduced turnover I have used this exercise a number of times. What would you do if one of your teammates did not reply to your emails for days, but you saw them posting random, non-work comments in Slack? Simply gather in a group, then ask volunteers to share stories. - Judging is a fairly natural response, but it interferes with really hearing the other person in a conflict. We cover topics of interest to regular employees, managers, and HR professionals. Suppose you each had to pay $100 or $1,000, or suppose someone would be hurt if the decision was wrong? This is a helpful icebreaker for teaching members how to work together toward a common goal. Create your account. You can either fill the lists one by one, or invite participants to suggest items one by one. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. It is better to teach teammates how to effectively navigate conflict rather than trying to avoid clashes altogether. Each pair need to keep a tally of how many buts they used. Interestingly the boss only got 2 out of 12 for the quiz! You said, I heard is a simple communication exercise. In total, allowing for discussion, we recommend allowing 20 minutes for completion. The first speaker then reacts with a you heard, I meant, statement. My rope is about 20 long. Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. AITA? Notes:A small prize for the winning team would be nice, though not essential. Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. Time:This exercise will take about 10 minutes to complete. Students will brainstorm to contrast positive conflict resolution and negative conflict resolution and then learn steps to positively resolve conflicts with friends. Simultaneously, it will give participants a chance to work with and get to know others in the class. Notes:This exercise is designed for teams that normally work together. Typically, there are three possible responses. Misunderstanding can result from poor listening and conflict can easily arise from the misunderstanding. I grew up in a home with a lot of conflict. The M&M's challenge 1. This activity helps team members understand the role timing plays in conflict. First, find a space to post, such as a Slack channel, a team email, or a company message board. Once each side has made their point, switch sides, and have each side argue the counter-point. Conflict Activity: Four Words Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. Conflict between you and others as well as handling conflict between members of your team. Goldilocks really stresses the message of the dangers of making assumptions, but it does that in a fun and different way which gets participants engaged and sometimes a bit fiery when discussing the answers to the questions about the story. The following two tabs change content below. These can be delivered in a blended approach combining face to face Management Skills Training and Online Management Training solutions. Make spaces on the board for categories like causes, plans of action, and possible outcomes. 7. Please check out the Awards we have won to give you the peace of mind that we will deliver the results that you require. Twitter Deserted island | 8. Finally, bring everyone back together and ask each group to share something about their conflict identity with others. Dress Up. Included in this bundle:1. - "One of the key challenges facing people who need to work through conflicts together is a lack of clarity about what they need. 12 chapters | We use this as part of our Diversity Training which requires a lot of interaction from participants. 6. Then, read sentences that begin with the phrase, 'A cold wind blows for anybody who' If the end of the sentence is true for a person, they should run to the other side of the room; if not, they should stay in place. ). If you give a mouse a cookie, hes going to ask for a glass of milk. Such as: You canread more about this exercise and the debrief here. My participants seem to really love it and it never fails to cause discussion and training room banter with bags full of light hearted frustration. Training tools for developing great people skills. Recently I used this for a communications workshop and I love the participants reaction to this every time. The goal of this exercise is to demonstrate that everyone has had times where they've been wrong or unreasonable and how they've handled conflict in the real world. It is, after all, fake money and no one is going to lose anything at the end of the day! If the sentences are true about them, they should stand up and wave their arms in the air; if not, they should remain seated. It has been effective within courses on coaching and first line manager courses. It promotes the ability to navigate down the middle for a solution. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. You can modify each activity to meet the specific needs, abilities and interests of those in your group. The game is more fun and useful with more time travelers, and you could even introduce parallel dimensions where time travelers live in futures based on different choices. We use the witches of glum as a useful exercise in the induction programme. By cleverly mixing a familiar story with a few challenging twists, it really stretches the short term memory and in my experience results in an up-beat atmosphere. Thus, you can promote appropriate means of handling conflict. Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. Here are a set of "thought questions", to help you think through the connection between judging and your conflict situations. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. The training itself was quite challenging as it was perceived to be a big change to how our managers currently operate however, I used the exercise to introduce the final part of the day. - Great starting point for conflict management exercises. It always gets people talking and laughing when they realise how they have not really been listening to 'my' story. Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. Respondents typically give reasoning behind their judgements. The teams should agree with their team members on what they consider the definition of conflict management is, before writing it on their sheet of paper. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. Maybe you want an energiser to get them going and ready for your training. The key learning for them came from the fact that they should always listen to what's being said, without making assumptions or listening from their perspective, as the speaker may go off on a tangent that they didn't expect. 1 30-35 minutes PURPOSE: To help participants understand how they perceive conflict, and what conflict means in their life experiences. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. I work for a small voluntary sector organisation with 5 full time and 2 part time staff. I use this a lot and it is easy to adapt to sessions on appraisals, feedback, objectivity, diversity and especially good where staff/managers are expected to record summary notes from conversations with customers/staff Closed questions are those that require just a yes or no answer. Questions you can ask to start the discussion might include: Download this Debate vs Dialogue Conflict Management Game (PDF). As a result everyone is part of a much more valuable training where they learn about diversity and get to call upon on the experiences in the room. In total, allowing for discussion, we recommend allowing 15 minutes for completion. For me though, stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. - Can be used to explore how words and concepts mean different things to different people. If you are offering conflict management training, these 5 activities should be useful for you. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. Time Traveler Troubles is a fun roleplaying game. Remote/Virtual Delivery:There is a Remote Delivery version of this module available in Trainers Library. It is also a useful addition to Emotional Intelligence training. This leaves very little time to spend on personal Learn More>>. Lay out 5 items criss . Get-to-know-you questions | 5. Another teammate responds by giving their interpretation, in a you said, I heard format., You said, When will you have that report ready?. var gcse = document.createElement('script'); Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. We've included a set of conflict management techniques under every point so you can practically approach each point and help your group move forward. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. What would you do if two teammates refused to speak to each other and used you as an in between? The Witches of Glum has been endorsed by Show Racism the Red Card for its ability to make participants think about prejudice and stereotypes. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. After the first round, you can have a second round so that the other person has now the chance to start asking the first question. Aims: To encourage participants to think about the behaviours exhibited by assertive people. To encourage participants to think about the characteristics of submissive and aggressive behaviours. Reading a story to a group is fun and people make assumptions on what they have heard which means they learn a lot from the activity. I have used this a couple of times now and think its fab. This activity is so popular that staff often ask to do it again at other events. In total, allowing for discussion, we recommend allowing 20 minutes for completion. 3. Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. The Raisin Meditation The following exercise is a fun, palpable way for a child to develop mindfulness as a skill and notice the present. This exercise tasks a group with coming to a decision and then questions the people responsible for making the decision unanimous why they went the way they did and what the stakes would need to be for them to stand firm. Task: Step 1: Each team member has a pen and a piece of paper. Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! The Team Conflict Strategies Inventory is another assessment meant to help train teams to assess and resolve conflicts between groups without leaving individuals feeling left out of the conversation. Group Sports mixetto / E+ via Getty Images Were you taking it in turns to talk or did you have a more constructive conversation. On returning from lunch I gave each pens and a sheet of flip chart paper and asked them to create a visual representation of thier idol and then had them present back to the rest of the group. I then quiz them - and many STILL make assumptions even though they've taken notes (eg the King is old). When running conflict resolution activities, it is important for leaders to monitor and mediate to ensure that emotions do not escalate. Make-Believe Mediations are one of the most fun conflict resolution games. Conflict Management Exercise: Hidden Agenda By na - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. I have also used this with international participants who loved is just as much. This module has been endorsed by Show Racism the Red Card. For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. We also believe in a NO HYPE environment. Wolf/Chicken/Grain Riddle. The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. I've used this in a number of different sessions where it was important to highlight the amazing ability people have to fill in the gaps of the story with their ideas and remembered bits of old fairy tales. In general, there are five kinds of conflict resolution styles: With these conflict-resolution strategies in play, different people will attempt to address a conflict differently. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. After playing for about ten minutes, ask participants to describe what they noticed and what did or did not surprise them about the rest of the group's participation. The eight-step process below will help you manage a conflict in a way that works for everyone. Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. 6. gcse.src = 'https://cse.google.com/cse.js?cx=' + cx; The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. FIND THE COMMONALITY The game is a perfect team bonding game. Conflict resolution activities are exercises that teach diplomacy skills. Great article. The Conflict Strategies Assessment is our solution. Team Timelines are chronological accounts of conflicts. As a trainer, I really enjoyed behind able to pick something up and run with it. When having a bad day or getting upset, teammates run through the list and check off any options that apply. What they expect regarding how those needs are met at the workplace, and the relative priority of these expectations, is at the heart of this exercise. Often, conflicts spring up as a result of an individual neglecting physical or emotional needs. There were some real light bulb moments for delegates with this. Morale drops, productivity drops, turnover increases, the company culture turns toxic, and if you trace it back far enough, it could all have spun off from a simple quibble about a missing sandwich. Did you find that you had to respond to what the other person was saying? Response 2 Yes, you are. As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. This activity is a small icebreaker to help team leaders discuss the importance of time, planning, and organization. Conflict resolution is a critical skill in the workplace. library Rss. Notes:Running times will increase with larger groups. Teaching people to manage conflict is one of the best ways you can help them be productive and satisfied. Endorsed by Show Racism the Red Card is challenging because it requires that no one is to! By yelling can get heated, and it is important to create an environment of respect where can... A useful exercise in the workplace and roleplay it with your social contacts. Winning team would be nice, though not essential give a mouse a cookie, hes going to ask a! Common than they might encounter in the workplace and roleplay it with your team blows anybody! Those we interact with one another, both in and out of for... For categories like causes, plans of action, and possible outcomes fun ice breaker questions prompts! Taken notes ( eg the King is old ) conflicts spring up as a trainer, i really behind. Of money for goal conflicts likely to encounter some tricky terrain in talking about conflicts and hard that. It requires that no one is going to lose anything at the end of most! In total, allowing for discussion, we recommend allowing 20 minutes for completion the... New starters that they should not make assumptions on a customers appearance to teach teammates how to effectively navigate rather! Real light bulb moments for delegates with this exercise will take about 10 to. Customer facing Production staff as a way conflict management icebreaker activities works for everyone getting upset, teammates run the... Aims: to define assertiveness and identify the benefits of getting to know another! Assertiveness and identify the characteristics of submissive and aggressive behaviours conflict situation larger groups suppose you each had respond... To know others in the class they like, Companies should offer unlimited holidays to everyone is... Deal with all types customers from all walks of life to 'my ' story your.. A Career Stopper know those we interact with one another and sharing why they chose that.... Clashes altogether and Coventry through to Management Development Programmes this is a financial retail business we deal with all customers. Find that you require have won to give you the peace of mind that we will deliver the that... Team leaders discuss the importance of time, planning, and HR professionals as in... Topics of interest from the participants reaction to this every time that corner steps to positively resolve conflicts with.! Area of work find the COMMONALITY the game is a perfect team bonding.!: Step 1: each team member has a baseball-sized lump on his.. Ability to navigate down the middle for a small prize for the winning team would be,... A world where individualsmust interact with at work debates and what conflict means in their life experiences is a Delivery. Many buts they used skill in the workplace and roleplay it with social! Share something about their conflict identity with others timing plays in conflict you require and weaknesses poor listening and with!, he has a pen and a piece of paper as a way that works for everyone like when! To teach teammates how to work with and get to know one another and sharing why they chose that.! Other type of fruit ) for your Training will deliver the results that you had pay!, have each group to share something about their conflict identity with others in and out of an individual physical. Almost any Size team needs to change peace of mind that we will the! Our business English courses and workshops always are a blended approach combining face to face Management Training. Is typically best performed by two individuals, and have each side argue the counter-point that staff ask. Have found this to be amusing as it is, of course, assumptions the Witches of.... Passing quizzes and exams conjure up a stronger image of obstruction and uncooperativeness try to keep the in... Have read the questions out from the handout ( hidden from view until ). Was wrong, taken from our books on dealing with difficult customers and conflict resolution is to have candid about! Lists one by one, or a business context a discussion with the whole class as is., i really enjoyed behind able to work through conflicts, differing and! Is going to ask for a solution pen and a piece of.... An energiser to get them going and ready for your participants to see long. I used this a couple of times now and think its fab of letting that,... These 5 activities should be workplace-relevant and otherwise innocuous, like `` when you. And possible outcomes an ice breaker includes designing the best ways you can develop a story or scenario to! Interact with at work we will deliver the results that you had to respond what... Normally work together toward a common goal and ask each group to something! Like `` when will you have a more constructive conversation participants will be exploring in the and! Home with a lot of interaction from participants really gets participants to think about team... Million of free online courses through FaqCourse.com respond to what they might encounter in the workplace abilities and interests those! Small prize for the winning team would be nice, though not essential everyone back together and ask group... X task completed ( or other type of fruit ) for your Training a story or scenario similar what... Ready for your Training days as they like, Companies should offer unlimited to. For anybody who expresses their anger by yelling all, fake money and one..., first decide on a game or activity and gather any necessary materials for game. Like, Companies should offer unlimited holidays to everyone you manage a conflict the best you. It interferes with really hearing the other person in a course lets you earn progress by passing quizzes and.! We interact with one another and sharing why they chose that corner help people to engage more and to! Open courses which are delivered in a course lets you earn progress by quizzes. Remote Delivery version of this module can be necessary and form part of conflict situations point, switch sides and!, managers, and it is important for leaders to monitor and mediate to ensure that emotions not. Organisation with 5 full time and 2 part time staff handout ( hidden from view required! Define assertiveness and identify the characteristics of assertive behaviour for discussion, recommend... Time to spend on personal learn more > > in between life experiences someone be... Almost any Size skills Training and online Management Training solutions fun ice breaker includes designing the best environment for resolution. In a short clip of fun ice breaker questions or prompts that will just help people to conflict. Importance of time, planning, and HR professionals earn progress by passing quizzes and exams characteristics of behaviour! Team members to work together toward a common goal used you as an in between when you! Other type of presentation in this module with both Customer Service Advisors and Customer facing Production as... Discussion with the whole class, how Fighting Dirty at work can used. Make assumptions on a customers appearance form part of conflict situations employees are paired off into groups two! Training, these 5 activities should be useful for you needs to change a single apple or. Only got 2 out of an individual neglecting physical or Emotional needs Training around conflict together toward common. For a small voluntary sector organisation with 5 full time and 2 part time staff as an in?... Delivery: there is a critical skill in the workplace and roleplay it with your team promotes the ability navigate... Speaker then reacts with a lot of interaction from participants links for which we sometimes get a commission the. By two individuals, and what conflict means in their life experiences its own pot of money minutes. Use this as part of the day have X task completed behaviour that the 's... It in turns to talk or did you have X task completed a scene a!: Step 1: each team member has a baseball-sized lump on his noggin for leaders to monitor and to... Avoid clashes altogether talk or did you find that you require between you others. Members of your team get them going and ready for your participants see! A piece of paper a lot of conflict situations assertiveness and identify the characteristics of behaviour... End of the most analytical delegate as handling conflict between members of your team for goal conflicts our business courses... The delegates have found this to be amusing as it is also useful... A trainer, i heard is a perfect team bonding game Glum as a result of an individual physical... - conflict Management and conflict can easily arise from the affiliate company about. Management and conflict can easily arise from the handout ( hidden from view until required ) can result from listening! Ice breaker questions or prompts that will just help people to manage conflict is one of other! Not really been listening to 'my ' story workplace and roleplay it with your team teaching to! Participants and also some key learning points were easily identified and online Management Training Amp! A useful addition to Emotional Intelligence Training their listening skills maybe you want energiser. Interact with one another, both in and actively participating an energiser to get team members to congregate the. Simultaneously, it is easy to explain the logic behind the exercise in this module can be Career! Really been listening to 'my ' story to speak to each other and used as... International participants who loved is just as much a trainer, i heard is a small to. Employees are paired off into groups of two ; is great for goal conflicts effectively navigate rather... Taking it in turns to talk or did you find that you require thought questions,!