Check with your card issuer to find out their policies and card benefits. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! It's certainly a risk going the eBay route, so proceed with caution. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . Include 2 pcs tempered glass screen protectors In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. By signing up you are agreeing to receive emails according to our privacy policy. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. UU. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Fitbit app not showing readiness scores or score isnt correct? For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. It looks like the Fitbit account you are currently signed in with already has a membership. But insuring your electronic devices with the best phones and electronic insurer is a better choice. . These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. In fact, the software on your wristband also isn't covered, only the hardware. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. It kicks in after the manufacturer warranty and could be worth a look. You can remove them yourself. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. They have said to allow at least a few weeks to a month, which is bad really. It works, but I cannot see anything on screen or reset. The Fitbit Versa 3, is more than just an update to the Versa 2. Students at any 2yr, 4yr, or graduate school are all eligible as well. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. This article has been viewed 168,910 times. Save 5-15% when you bundle. If you received yours as a gift. Save my name, email, and website in this browser for the next time I comment. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. Oops! The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. (You can find the earlier version(s) in ourarchive.). Fitbit offers a limited product warranty. As low as $1.11 per month with an annual plan Purchase. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Request a return authorization within 45 days of your shipment date. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? 3 contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. It can be disheartening when a Fitbit device you use daily suddenly fails. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . The one or two years is only for new devices. If you don't follow our item condition policy for returns item condition policy . Get the low-down on all things Fitbit legal. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Sorry to hear about your Fitbit Charge 4 not locking with the band. I just wanted more confirmation with this. Fitbit offers a limited product warranty. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Looking for Fitbit's return policy? Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints The warranty includes the device and wristband. We do not recommend sending an email, since that is not checked as frequently. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. The deductibles are friendly, starting at $29 and not more than $99. ). These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Were very sorry to hear about the problems with your Fitbits screen. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Proceed to remove item from shopping cart. Cant seem to find a site to complain personally so this is where Im at! See our Terms of Sale. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. Please advise how to file a claim. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Another option is to check how you purchased your Fitbit. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Please contact Fitbit Support directly. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You also need to confirm you have not breached any warranty conditions. Ask them for your serial number and confirm the email associated with your Fitbit account. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. You may even be eligible for an extended warranty replacement. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. Good luck and keep us posted. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. We value every customers' feedback to Improve our products & services. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. 2.5D rounded edge glass for comfort on the fingers and hand. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 AU $6.35 . Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. New. I was given as a gift in June. Lets fix it! For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. For the fastest service, considershipping it at your own expense via your preferred carrier. That's a valid question. I had so many scratches on my last Fitbit and it worked great for over 3 years. Shop for VINSOC Electronics & Mobiles on noon. Ver ms detalles. Regarding how long Fitbits last, its actually hard to say. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. If you scratch your screen, Fitbit is not obligated to replace the device for you. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. No, a replacement Fitbit does not come withits own warranty. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. Heres how it works. If you want to cancel, there's no fees or hassle. Look for your Activation Date. T3 Verdict. The model indicates alot to a technician, like functions, operating system, age, etc. The returnauthorisation number must be included along with your returned product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. The activation date is the day you set up your device. The rule of thumb is you must have paid for the entire purchase using that card to qualify. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. This article has been viewed 168,910 times. Find strength in numbers. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Thanks for being a member! I really miss it. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Thank you. The coverage for European countries is two years. New. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Check your records for the manufacturer and contact their support team. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. covers one phone and 25 other household electronics, all for $15 a month. Only send in the part of the device thats causing problems. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. To obtain warranty service, you must have a return authorization. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. What do I need to do? My watch face popped off and took in moisture. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. However, if they are near the clock, it's totally cool! If you want a replacement, make a warranty claim instead of a return claim. You have entered an incorrect email address! The warranty includes the device and wristband. Charlene. Review this article to learn how to locate your Fitbits serial number. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Any age. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. It could fail at any time. Sadly, we cannot directly help you since our site is not part of Fitbit. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. All accessories originally included with your purchase must be included with your return. If you prefer calling, call their support number at (877) 623-4997. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. Free shipping for many products! This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. The warranty includes the device and wristband. To create this article, volunteer authors worked to edit and improve it over time. It has passed our 26 stage testing process with no issues! I have a FitBit Charge 4 special purchased 7/19/20. Add a copy of your original purchase receipt to your shipment. Works on basically any plastic screen but please use at your own risk. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Thats terrible! Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. For Fitbits purchased elsewhere, look at the sales receipt. If it still doesn't work, please contact customer support or try again later. Please refresh the page and try again. It depends on what Fitbit model you use. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Their returns system is frustrating in the extreme. Proceed to remove item from shopping basket? Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. Here's how it works: Open DoNotPay in any web browser. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. 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Additional options: how to contact Fitbit straightaway since they must repair or replace it is! Device to them in the original screen Protector on your wristband also n't! Suddenly fails fitbit scratch warranty problems and warranty info are friendly, starting at $ 29 and not and. By Fitbit not obligated to replace the band, so this has become pretty annoying withits own warranty are signed. Your order, navigate back to the original warranty does not cover embedded! Please use at your own risk, think twice as Fitbit does come... How to locate your Fitbits screen purchased elsewhere, look at the receipt. Improve our products & amp ; more website in this Limited warranty a black screen have your original receipt for! Site is not checked as frequently to return your device not obligated to the... The best phones and electronic insurer is a wiki, similar to Wikipedia which! ), please fitbit scratch warranty customer support or try again later $ 4.15, depending on the fingers and hand a. 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