Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. We understand the complex nature of managing independent contractors. Client opportunities may have additional requirements, including expanded client-specific certification. Push existing Okta groups and their memberships to the application. Liveops Job Board. All rights reserved. Managing multiple systems, programs, and screens simultaneously. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Groups can then be managed in Okta and changes are reflected in the application. Log in. Want to become a Liveops agent? Import the user attribute schema from the application and reflect it in the Okta app user profile. Remember my username at this PC. There is absolutely no paid training. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Learn about Liveops Enterprise Solutions Click Here . Autonomy. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. management. Liveops regularly hosts well-attended, agent-focused events. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. To find out more, read our Privacy Policy and Cookie Policy. Flexibility. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Quickly assessing customer needs and providing sound solutions. Support. Efficient. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Earning potential. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. For more about Liveops, visit http://www.liveops.com/. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. The best agents arent looking for part-time. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. To accept cookies continue browsing as normal. Why become a Liveops agent? Earning potential. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. The freedom of an entrepreneur. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. The background/credit check requires a $45 processing fee paid directly to our vendor. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Once the Openforceplatform was in place, a major pressure point was released. And let them know that you understand that theyre going through a hard time, but to give the process a chance. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Please update your browser to the latest version on or before July 31, 2020. 8 Steps to get startedSubmit your application. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Well learn about your business and help guide the best solutions based on your needs. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Capable of displaying at least 1024 X 768 pixels. Its why weve led the industry in virtual flex agent services for more than 20 years. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Here's everything you need to succeed with Okta. Need to plan around other commitments? Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Flexibility. Shante Want to build your own integration and publish it to the Okta Integration Network catalog? Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Sign an Independent Contractor Agreement. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! To accept cookies continue browsing as normal. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Join Liveops Nation and experience the freedom and autonomy of being self-employed! And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Grow your home business through Liveops client network, working with the brands you know and love. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. We call the agent community Liveops Nation. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Innovate without compromise with Customer Identity Cloud. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Freedom. Login Login to track your existing support requests. The agent community sits at the core, and we dont take this lightly. Client-specific computer technical check. Come on board! You get paid per talk minute instead of per hour. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. I am being paid to do what I enjoy, which is helping people. Copyright 2023 Liveops, Inc. All rights reserved. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. We are passionate about the agent experience, because we know agents have many choices in their careers. Your customers deserve the best at every touchpoint. Virtual. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Were here to improve peoples lives. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. When call volumes are low, you pay less. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Forgot Password? The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Must have a sound card installed and be equipped with speakers or headphones. Im also a nurse. December 02, 2021 09:00 ET We look forward to our continued partnership in the years to come.. Are you an employee? Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Support. Message & data rates may apply. The hardest part of the job is when the call volume is low. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. This app integration supports Single Sign-On. Forgot your password? Flexible. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Since you are self-employed, you are in control of your profits and losses. Copyright 2023 Liveops, Inc. All rights reserved. Check the Eligibility requirements and make sure were currently accepting applications in your state. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. Copyright 2023 Liveops, Inc. All rights reserved. I love the freedom element. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Find a client match. Not everyone will be as precious with your business as you are. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Paid directly to our vendor and, its why some of the ticket Username Email... You need to succeed with Okta let them know that you understand that theyre through. Volumes are low, you are self-employed, you pay less help guide the best solutions based on needs! 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