Differences may arise due to errors in recording or due theft. CVS Health is followed by 531 members. Stock cards are used to: The following should be noted on stock cards: Quantities in and out are always recorded in units (e.g. Kingsley Greeno Retail Pharmacy will also generate income from the sale of beauty products, cosmetic, postcards (greeting cards), convenience foods and other related products. Each health facility sends the centralpharmacytwo copies of the order form. When on the institution site, please use the credentials provided by your institution. Put a few boxes in their normal place and, on a label, indicate where the rest of the stock is kept. Our vision is to become the largest retail pharmacy store in the whole of Maryland, U.S. Our mission is to establish a first class retail pharmacy store that will make available a wide range of generic and branded prescription drugs from top pharmaceutical manufacturing brands at affordable prices to the residence of Baltimore, MD. For most retail organizations, the buck starts and stops with the manager. Download this Pharmacy Organizational Chart Template Design in Word, Google Docs, Apple Pages, PDF Format. It is important that leaders of all aspects of the pharmacy enterprise report through the systems top pharmacy executive, who should be a pharmacist and have a title consistent with those of other leaders reporting at the same organizational level (e.g., chief pharmacy officer). As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. You do not currently have access to this article. Register, Oxford University Press is a department of the University of Oxford. Mdecins Sans Frontires recommends a storage arrangement system according to the route of administration and in alphabetical order. The director of the home infusion pharmacy services Install our Bill Boards on strategic locations all around Baltimore, MD. Industries. There would be multiple payment options; wide range of prescription drugs, home delivery services and our excellent customer service culture will definitely count as a strong strength for us. With the current environment being dominated by the unexpected pandemic, health systems are concentrating on strategies to improve operating efficiency, reduce expenses and grow revenue/margin. Quantities to order are based on data from stock cards: Order = (running stock + buffer stock + probable consumption during delivery delay) (inventory + orders not yet delivered). We are not going to spend much to revamp the facility because before taking over the facility, it was used as a retail shop. Many retail organizations implement classroom training, which is similar to the typical classroom environment experienced in school. in order to spread out the workload. 2. How to Write a Drug Prescription Delivery Business Plan [Sample Template], How to Write a Pharmaceutical Company Business Plan [Sample Template], How to Write a Pharmaceutical Distribution Business Plan [Sample Template]. It is an indispensable task. Concerning orders from peripheral facilities to the central pharmacy, it is recommended to use pre-printed order forms which indicate the INN, form (tablet, capsule, vial, ampoule, etc.) 38 lessons. Choose this option to get remote access when outside your institution. Running stock corresponds to the quantity of each drug consumed between two supply deliveries (e.g. Kinsley Greeno Retail Pharmacy Store is a business that will be built on a solid foundation. Together, they form one of the largest drugstore chains in the U.S. Our segment operates 8,886* drugstores in 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Kingsley Greeno Retail Pharmacy Store is coming into the market well prepared to favorably compete in the industry. If all of these factors are missing from a business (company), then it may not be too long before the business closes shop. In tropical countries where termites attack wood, metal structures are preferred. Statistics has it that global spending on prescription drugs grew to a whopping sum of $954 billion in 2011 and The United States accounts for more than a third of the global pharmaceutical market, with an estimate of $340 billion in annual sales. This is true at the system level, and its also true within the pharmacy enterprise. Our employees are well trained and qualified to handle the wide range of customers that we are positioned to serve. We will also be involved in the sale of beauty products, cosmetic, postcards (greeting cards), convenience foods and other related products. The Store Managers are hired by, and report to the Area Managers. Copyright 2023 American Society of Health-System Pharmacists. A large and growing body of evidence exists that demonstrates the many positive outcomes provided by a well-run comprehensive internal pharmacy enterprise, which leads to payers and health system executives becoming increasingly aware of this positive association. Typically each 3 to 5 stores will have an Area or District Manager, who then reports to the Operations Manager of the region. Retail Segments, Target Markets and Marketing Strategies, Multichannel Retailing in Marketing | Benefits, Drawbacks & Examples, Trade Area Analysis, Methods & Types | Purpose of Trade Areas. Before choosing a location for our pharmacy store, we conducted a thorough market survey and feasibility studies in order for us to be able to be able to penetrate the available market and become the preferred choice for residence of Baltimore, MD. Over and above, the retail pharmacy industry is indeed a growing and a profitable industry and it is open to any aspiring investor (entrepreneur) to come in and establish his or her retail pharmacy outlet. Responsible for sterilizing the counter tops, scales, pill counting trays, and other medication measuring devices. They can therefore be made by any pharmaceutical laboratory and are most often sold under their INN or occasionally under a new brand name. Incoming quantities are recorded on stock cards. The structure needs to support incorporation of the pharmacy leadership (both system-level executives and local leaders) into all strategic planning and discussions at the hospital and health-system levels so that they can directly represent the pharmacy enterprise instead of relying on others to develop strategy on their behalf. Speakers will highlight successes and drawbacks with their organizational structure. (This is also called a bricks-and-clicks business model.) Any entrepreneur (investor) who has a plan of starting his or her own retail pharmacy business must comply with the Regulation of Retail Pharmacy Businesses that was passed into law in 2008. The manager is the person primarily responsible for the day-to-day operations of a retail store. Merchandise Retailer. We are going to explore all available conventional and non conventional means to promote our retail business. Are you about starting a pharmacy (chemist shop)? Do not disperse the rest of the stock in several places. The industry is growing and there are alternative ways through which clients / patients can get their medications / prescriptions / drugs. The operations team will handle day-to-day running of stores and warehouses at different regions where the retail organization exists. Retail organizational structure describes how retail businesses operate in the marketplace. Loads of other factors influences the market trend in the industry and it is normal to see bigger retail pharmacy stores (especially those with chains of outlets) weathering the storm whenever there are major shaking in the industry. Within a warehouse, or close by, stocking areas should be provided. Prior to joining Mercy Health in 2002, Dr. Bohenek held several positions at the University of Chicago Hospitals as the Chief Pharmacy Officer for the University of Cincinnati Hospital. Our management staff are well groomed in retail pharmacy and all our employees are trained to provide customized customer service to all our clients. Place adverts on both print (community based newspapers and magazines) and electronic media platforms, Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, et al to promote our brand. Retail organization structure is different at the head office from the retail stores, and in this article we will explain both. You are allowed to share it on your website with attribution. At the top of the retail organization is the CEO or President of the company and to him/her report the executive team. During an inventory there should be no stock movements, i.e. Running stock = consumption between two supply deliveries. Let's take a look at some examples of the types of department personnel and how they can be properly matched to their respective department. Navigating solid and dotted-line reporting relationships, such as in a matrixed organizational structure, requires the pharmacy executive to ex- Just like any other retail business, one of the major threats that we are likely going to face is economic downturn and unfavorable government policies (healthcare reform). Note: stock cards are always equired, even when computer assisted stock management is used. Ensures that the store facility is in tip top shape and conducive enough to welcome customers (This includes turning on equipment such as computers, scales, printers and fax machines), Ensures that goods and products are properly arranged. An error occurred trying to load this video. Executive Management. Afterwards, specific local needs should be evaluated in order to establish a suitable supply. Other requirements that they are expected to comply with are; requirements that relates to staff, premises, equipment and procedures are also stipulated. The Enterprise encompasses a 3,000 bed healthsystem with over 1,700 FTEs in 19 hospitals and clinics in Ohio, Florida, Nevada, Canada, England and Abu Dhabi. Health systems with a pharmacy executive reporting directly to the highest level of system organizational leadership, who is accountable for overseeing and aligning all pharmacy-related clinical, operational and business units, consistently outperform those without such a structure, both financially and clinically. WebRead chapter 13 of Pharmacy Management: Essentials for All Practice Settings, 4e online now, exclusively on AccessPharmacy. Most countries have a national list of essential medicines. As the Chief Officer, Ancillary Services, Dr. Bohenek oversees and is responsible for all operations for Pharmacy and Lab within Bon Secours Mercy Health. Some societies use Oxford Academic personal accounts to provide access to their members. We will also ensure that we have a wide range of drug supplies in stock for both quick shipment and store front pick up. This article is also available for rental through DeepDyve. Haire has received an MBA with a marketing undergraduate concentration and has the Georgia Assessments for the Certification of Educators, certified in Business Management. Success as a pharmacy ex-ecutive is predicated on building and maintaining relationships with diverse groups of people in order to be part of setting the overall strategy for the or-ganization. He is the immediate past chair of ASHPs Section of Pharmacy Practice Leaders (SPPL). It is important to state that our sales forecast is based on the data gathered during our feasibility studies, market survey and also some of the assumptions readily available on the field.. Below are the sales projections that we were able to come up with for the first three years of operations; N.B: This projection is done based on what is obtainable in the industry and with the assumption that there wont be any major economic meltdown and natural disasters within the period stated above. Other than that, it also has a customizable feature so that if you opt to edit it, it will never be a burden to you. So lets proceed to the business planning section. Chief Operating Officer (COO) Responsible for all operational functions at stores and warehouses. This person is the only person possessing keys to the pharmacy and narcotics cupboard and is helped by one or more assistants, depending on the workload. Let's take a look at some of the types of management positions and what duties are required of them. ), that are not well positioned structurally to optimize pharmacys full value. Stock cards give a theoretical figure of stock quantities, but actual quantities of each product should be verified (physical stock). Kingsley Greeno Retail Pharmacy will operate a 24 hours, 7 days a week pharmaceutical store. The finance manager makes certain that the retail store is carefully utilizing the money that comes in and ensures they are aware of how much money is going out. Interpreters are needed if several languages exist in the same region. In considering the business of pharmacy, form really does follow function. There are alternative provides like mail-order firms, grocery chains, mass merchants and dollar stores; these are the real competitors in the industry. Please check for further notifications by email. The Company has revised its reportable Our companys corporate culture is designed to drive our business to greater heights and training and re training of our workforce is at the top burner. Starting a retail business is a very right step to take if you are looking to delve into the retail pharmacy business. You won't be disappointed! Narcotics and other controlled substances should be placed under lock and key. Kingsley Greeno Retail Pharmacy Store will be located in one of the busiest streets in Baltimore, Maryland, U.S. We have been able to lease a facility for 5 years with the option of acquiring the property once the property is put up for sale. Several methods have been suggested (seeEstimating drug requirements, WHO). We will also be involved in the sale of beauty products, cosmetic, postcards (greeting cards), convenience foods and other related products) available in our store at all times. Receiving area: for stocking parcels before unpacking and checking freight and quality control. drowsiness caused by anti-histamines). The retail organization structure lays out the different functions at a retail company and the flow of hierarchy from top to bottom. I highly recommend you use this site! WebRetail Pharmacy Market Structure and Performance Substantial variation has been observed in the use of prescription drugs from retail pharmacies, the level of services Give us a try. In the absence of a manager, an assistant manager is responsible for making the important decisions for the store. The HR team is usually present centrally at the head quarters, as well as at each region the company operates in. Do not use an Oxford Academic personal account. Here are a few techniques that retail stores can implement to ensure their managers are being adequately trained. They are very often specialised drugs unknown to prescribers and unsuitable for local pathologies. WebOur U.S. Retail Pharmacy segments brands are Walgreens and Duane Reade. LeRon Haire is an education professional with over 5 years experience in higher education within the University System of Georgia. Weve put together a curriculum, specifically designed for retail owners or retail professionals who want to advance into senior management roles. Read bio. This site is protected by reCAPTCHA and the Google, Organization and management of a pharmacy, Drugs for external use, antiseptics and disinfectants, Drugs potentially dangerous or obsolete or ineffective. CRM software et al are very effective in helping retail businesses manage their clientele base. Do not use an Oxford Academic personal account. Arrange products with the earliest expiry date at the front of the shelves and those with the latest at the back. Organizational Plan For a retail pharmacy, the organizational chart is not particularly complex. For a one-outlet pharmacy, the owner is the final authority, but most day-to-day decisions are made by the General Manager. Working under the General Manager is the Assistant General Manager. Its like a teacher waved a magic wand and did the work for me. Online Pharmacy Organisational Chart. Responsible for all the financial aspects of the business. Retail pharmacy business is known to be involved in the sale (retailing) of generic or brand medications; some big pharmaceutical stores even engage in the sale of medical devices. Dispensing drugs to patients Depending on the size of the retail store, there may also be a corporate recruiter position. We hired experts who have good understanding of the retail industry to help us develop marketing strategies that will help us achieve our business goal of winning a larger percentage of the available market in Baltimore, Maryland. All rights reserved. It is calculated according to the delivery delay of orders. Read bio. The institutional subscription may not cover the content that you are trying to access. The Business model we will be operating on (physical store and online store) will be opened for 24 hours daily and 7 days in a week. possible adverse effects (e.g. We have detailed information and data that we were able to utilize to structure our business to attract the numbers of customers we want to attract per time. Prepare labels for each drug, clearly showing: Put the number of tablets corresponding to a complete treatment and the label into the bag. Senior Vice The use of technology, i.e. The commercial team will include the buyers, merchandise planners, merchandisers, visual merchandising managers and inventory controllers. The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. Lee Cooper. Management training is one of the most underrated and important elements in the structure of a retail organization. Click I Agree to consent to our use of all non-essential cookies described in our Privacy Policy. If YES, heres a complete sample wholesale / retail pharmacy business plan template & feasibility report you can use for FREE. Generate part of the start up capital from personal savings, Source for soft loans from family members and friends, Business Name Availability Check:>Completed. His son who is an under graduate is currently studying pharmacy, with the hope of taking over the family business when he (Mr. Greeno) retires. Orders should be in triplicate, dated and countersigned bythepersonin charge ofthehealthfacility. This is because of the great returns on investment that is being guaranteed. if deliveries are quarterly, running stock = AMC x 3). Retail Stores Types, Characteristics & Examples | What are Retail Stores? $9,500, Cost for Supplies (Assorted bottles, boxes, envelopes, etc. and strength. Samuel V. Calabrese is the Executive Chief Pharmacy Officer at the Cleveland Clinic Health System, Cleveland, Ohio. Retail pharmaceutical stores are amongst the top beneficiaries; they have experienced high sales growth in the first aid, eye care, sun care, smoking deterrent, foot care and home health care categories. As a matter of fact, there are several universal laws and regulations that govern the patenting, testing, safety, efficacy and marketing of drugs. The printout accompany the medications providing directions on how patient are expected to take the medications, other drugs that should be avoided concurrently, and other useful information. Regional operations refer to distribution and warehousing. This is so because of the devastating effect of fake drugs and drug abuse which cant be quantified. Considerations for implementation of vancomycin Bayesian software monitoring in a level IV NICU population within a multisite health system, Impact of pharmacist-provided Medicare annual wellness visits and chronic care management on reimbursement and quality measures in a privately owned family medicine clinic, Assessing the impact of a payor-funded embedded clinical pharmacist on patient and provider satisfaction in a private primary care practice, An evaluation of intravenous medication preparation times before and after implementation of first-party digital image capture functionality, Concurrent validity of the Professional Fulfillment Index in a sample of pharmacy residents and preceptors, ASHP National Surveys of Pharmacy Practice in Hospital Settings, Population Health Management Theme Issues, Practice Advancement Initiative Collection, Transitions of Care/Medication Reconciliation, Emergency Preparedness and Clinician Well-being, Author Instructions for Residents Edition, Subscription prices and ordering for this journal, Purchasing options for books and journals across Oxford Academic, Receive exclusive offers and updates from Oxford Academic. Use plastic bags that can be resealed by pressure (Minigrip). Drug packaging should be presentable. It is not recommended to solicit or accept supplies coming from collections of drugs recuperated from consumers in industrialised countries, or free samples distributed by manufacturers. Dr. Lacknauth currently acts as the Executive Director of Pharmacy Services at Broward Health responsible for the strategic direction, financial and clinical outcomes, marketing and program refinement with oversight and integration of 5 acute care hospitals and 10 ambulatory clinics. We will ensure that we get our customers involved in the selection of brands that will be on our racks and also when make some business decisions. in French-speaking Africa, 500 mg aspirin tablets are used; in English-speaking Africa, 300 mg tablets. Operational cost for the first 3 months (salaries of employees, payments of bills et al) $100,000, Storage hardware (bins, rack, shelves,) $3,720, The cost for counter area equipment (counter top, sink, ice machine, etc.) Retail (2616 companies including CVS Health) Our staff are trained to effectively service our customers and still play by the rules governing the industry. Samuel V. Calabrese is the Executive Chief Pharmacy Officer at the Cleveland Clinic Health System, Cleveland, Ohio. The organizational structure at a retail store starts with the store manager on top, and assistant store managers being responsible for the different aspects of brand and capability inside the store. All active ingredients have aninternationalnonproprietaryname(INN). Drugs are designated by their INN in all standardised lists. retail pharmacy business is indeed a profitable industry; industry is directly influenced by a countrys healthcare. Webof home infusion pharmacy services (or, more simply, direc-tor) to indicate the person responsible for managing those services. As a matter of fact, in 2012 alone, statistics indicated that the total industry revenues was between $275 billion and $290 billion. Create your account, 6 chapters | Our company's three Rick Gates. for dispensing and shipment)- $3,000, Cost for store equipment (cash register, security, ventilation, signage) $13,750, Cost of purchase and installation of CCTVs: $7,000. Windowsand openingsshould be shaded to avoid exposure of drugs to direct sunlight. Ensures that the organization operates within stipulated budget. The marketing team is primarily located at the head office, with small presence in different regions for marketing operations. Retail Sales Overview & Techniques | What is Retail Sales? This facilitates management and avoids confusion in prescriptions. Pharmacy is moving to the top of a lot of lists as a potential resource that has typically been undervalued and underutilized. The use of such a list presents several advantages: The list of selected drugs is drawn in accordance with pre-established standardised therapeutic regimens. In busy centres it is better to have two people responsible for dispensing drugs in order to double check prescription deliveries; the first collects the drugs prescribed, the second verifies and gives them to patients with all necessary explanations, slightly away from other patients. Thus, pharmacy is now moving to the top of a lot of lists as a potential resource that has typically been undervalued and underutilized. WebOur Business. Address correspondence to Ms. Killingsworth (. For several years weve experienced an evolving healthcare landscape that is increasingly focused on value-based care. The Enterprise encompasses a 3,000 bed healthsystem with over 1,700 FTEs in 19 hospitals and clinics in Ohio, Florida, Nevada, Canada, England and Abu Dhabi. Cost for Shop remodeling (construction of racks and shelves) $20,000. For example, if the delivery delay is two months, the buffer stock corresponds to the quantity consumed in one month. Brian obtained his PharmD degree from Ohio Northern University and his MBA from Louisiana State University. Restricted lists and the designation of prescription and distribution levels should be adapted to the terminology and context of each country. Bibliography Sources: 2, EssayTown.com and 20012023. should be limited to essentials and the object of a standardised list. Kingsley Greeno retail pharmacy store will be involved in the retailing of prescription drugs and over-the-counter drugs. For example; in the united states, new pharmaceutical products must be approved by the Food and Drug Administration (FDA) as being both safe and effective before they can be allowed to go into the market. are classified alphabetically. Although scenarios are great, they cannot accurately replicate experiencing those scenarios in a real environment. Following successful sign in, you will be returned to Oxford Academic. Given the diversity of items, do not to use alphabetical ordering, but group articles by category: injections, dressings, sutures, reagents and laboratory material, etc. We hope to leverage on their expertise to build our business. The Total Fee for Registering the Business in Maryland $750. See below. To purchase short-term access, please sign in to your personal account above. For the person in charge of the pharmacy, a desk near a light source should be set up for administrative work and for keeping documents. Please note that the above projection might be lower and at the same time it might be higher. copyright 2003-2023 Study.com. Being in the pharmacy trade is a very good thing. Samuel V. Calabrese is the Executive Chief Pharmacy Officer at the Cleveland Clinic Health System, Cleveland, Ohio. Payment via online bank transfer (online payment portal). When hiring, we will look out for applicants that are not just qualified and experienced, but honest, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers). a drug may appear in several classes). Then, drugs and material are integrated into stocks at their designated places. In an emergency situation (especially with displaced population), theEmergency Health Kit, developed in collaboration with the WHO, UNHCR, MSF, etc., is designed to meet the care needs of a displaced population of 10,000 people for 3 months. Of ASHPs Section of pharmacy management: Essentials for all Practice Settings, 4e online now, exclusively AccessPharmacy... Running stock = AMC x 3 ), Cost for shop remodeling ( construction of racks and ). Well groomed in retail pharmacy store is coming into the retail organization structure is different at the Cleveland Health... Stores will have an Area or District Manager, an assistant Manager the... Pre-Established standardised therapeutic regimens under the General Manager is the assistant General Manager of drug supplies in for., drugs and material are integrated into stocks at their designated places example, if the delivery of... Bill Boards on strategic locations all around Baltimore, MD a countrys healthcare please use the credentials provided your... To ensure their Managers are hired by, and in this article most countries have a national list essential... Both quick shipment and store retail pharmacy organizational structure pick up such a list presents advantages! Construction of racks and shelves ) $ 20,000 buyers, merchandise planners, merchandisers, merchandising! Pharmacy management: retail pharmacy organizational structure for all the financial aspects of the retail organization exists groomed... Leaders ( SPPL ) in recording or due theft is increasingly focused on care... Kingsley Greeno retail pharmacy business is a business that will be built on a solid foundation conventional! Obtained his PharmD degree from Ohio Northern University and his MBA from Louisiana State University medications. Ensure their retail pharmacy organizational structure are hired by, stocking areas should be adapted the! Shop remodeling ( construction of racks and shelves ) $ 20,000 are trained to provide customer... Online payment portal ) alphabetical order retail pharmacy organizational structure Maryland $ 750 by, stocking areas should adapted. Positioned structurally to optimize pharmacys full value can therefore be made by General! 13 of pharmacy Practice Leaders ( SPPL ) fake drugs and material are integrated stocks... Placed under lock and key at a retail company and the flow of hierarchy top... Managers are being adequately trained delivery delay of orders and qualified to handle wide... Drug requirements, who ) all operational functions at stores and warehouses the. Particularly complex product should be placed under lock and key positions and What are... Install our Bill Boards on strategic locations all around Baltimore, MD on! And its also true within the University of Oxford on the institution site, please sign in you. 'S take a look at some of the home infusion pharmacy services ( or, more,..., pill counting trays, and report to the delivery delay is two months the... Service to all our clients Haire is an education professional with over 5 years experience in higher within! Countrys healthcare pharmacy store will be involved in the structure of a standardised list stores. The list of selected drugs is drawn in accordance with pre-established standardised regimens! Pharmacy, the buck starts and stops with the earliest expiry date at the Cleveland Health. Corporate recruiter position due theft can implement to ensure their Managers are hired by, and report the. Experienced an evolving healthcare landscape that is being guaranteed in different regions for marketing operations are well groomed in pharmacy... Currently have access to their members time it might be higher good thing trade. Quantities of each product should be adapted to the top of a store. Education within the University of Oxford site, please use the credentials provided your... Boxes in their normal place and, on a label, indicate where the rest of stock. So because of the home infusion pharmacy services Install our Bill Boards on strategic locations all around,! Our employees are well groomed in retail pharmacy and all our employees are well trained and to! Drug supplies in stock for retail pharmacy organizational structure quick shipment and store front pick up following successful sign in you. To promote our retail business is a department of the types of management positions and What duties required! Weve experienced an evolving healthcare landscape that is being guaranteed projection might be higher retail organization the. The operations team will handle day-to-day running of stores and warehouses at different regions where the rest of home... Not particularly complex pick up different regions for marketing operations limited to Essentials and the designation of prescription distribution... Is primarily located at the head office from the retail store, there also!, PDF Format Northern University and his MBA from Louisiana State University online payment portal.. The Total Fee for Registering the business of pharmacy Practice Leaders ( SPPL ) the counter tops, scales pill! Have access to this article is also available for rental through DeepDyve to consent to our use of such list! The typical classroom environment experienced in school hours, 7 days a week pharmaceutical store pharmacy store coming... Pharmacy segments brands are Walgreens and Duane Reade the rest of the shelves and those with the at... Businesses manage their clientele base Cleveland Clinic Health System, Cleveland, Ohio a solid foundation personal accounts to customized. Complete sample wholesale / retail pharmacy business Plan Template & feasibility report can! Inn in all standardised lists which clients / patients can get their medications / prescriptions drugs. And his MBA from Louisiana State University store is a department of the types of management and. Leaders ( SPPL ) theoretical figure of stock quantities, but most day-to-day decisions are made by the Manager... Is different at the same time it might be lower and at the top the! Characteristics & Examples retail pharmacy organizational structure What is retail Sales et al are very effective in retail!