What is the Virgin Media Customer Service contact number? A number of queries can be addressed by the automated assistant, which will point you in the right direction if possible. If customer services cant help over the phone, you can put something in writing. All rights reserved. However, looking at customer reviews on external websites, we can deduce many of their customer service operations are based abroad. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. The provider has major customer call centres in Plymouth, Merthyr Tydfil, Greenock, Darlington, North Tyneside and Doxford. If Twitter isnt the right way to go, then your first point of contact should be to get in touch with customer services on 0345 454 1111 (or 150 on a Virgin phone). If you're interested in talking about getting Virgin Media then get in touch with one of our experts on 0330 165 6723. There is no way to determine which call centre your call will go too. I then used my skills to get into a sales career at a uk based call centre doing cold calls. Average salary for Virgin Media Call Centre in Stevenage, England: [salary]. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). We actively work with the different providers to ensure deal accuracy, so we're more than able to help new customers with what they need. You can also make use of Down Detector, a third-party site that tracks network outages for multiple ISPs and other services. We have researched each query extensively and tried to find the best possible phone number in every case. All rights reserved. If you need to contact Virgin Media directly about a general querythen themain customer service line is0345 454 1111. The positions require no prior experience, with successful applicants given on-the-job training and development opportunities, alongside a starting salary of 21,420 for full time workers. If youd like any more help or advice, you can talk to your local Citizens Advice Bureau (CAB) for free. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Opening hours are: Monday to Friday: 8am - 9pm Saturday and Sunday: 8am - 6pm Virgin Media live chat Common customer complaints about offshore staff tend to relate to communication barriers or call scripts. If its out of hours you can instead send a message for customer services to respond to later. You can refer your complaint to one of the following adjudication schemes: TV, broadband, phone or mobile complaints, Ombudsman Services If not, they are charged at the same rate as a standard UK landline number. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. If youre having issues with your Virgin Media email service, you might be able to find support online. Before you go contacting Virgin though its worth running a few quick checks of your own. Alternatively, if your broadband will allow it, you can visit thehelp sectionof Virgin Media's website where you'll find a good range of guides designed to help you troubleshoot all kind of issues like internet connectivity problems. Sky won Gold for Best Customer Service in the Choose Broadband Awards 2022. Rather than Live Chat, it works like a text message conversation. If you'd like to getVirgin Media's next generation 4K enabled set-top box call0330 165 6723. Click Mark as Helpful Answer or use Kudos to say thanks, on He wants to upgrade to a TiVo (we are still paying the 5 v+ charge plus the box is having problems tonight with recordings so I think it may be breaking. Virgin UK staff have even told me that they get so many complaints that now they just advise people to keep ringing till they get through to the UK one (Newcastle based I think) The indian call centre is a dreadful frustrating experience and they seem to be reading from a script which does not take account of what you are actually querying. success. Cant find what youre looking for on our help pages? on We must operate on the basis that those who do not follow this request, will be asked to leave the venue promptly. For the weekend the operating hours for the Virgin Media customer service team is 8am 8pm Saturday and Sunday 8am 6pm. Website: www.financial-ombudsman.org.uk/consumer/complaints. For more information please see our privacy policy. The Contact Company is the largest privately-owned contact centre in the UK. Overall, it seems BT's strategy of bringing customer care back to the UK and Ireland has paid off. February 21, 2023. Firm name: Virgin Media Mobile Finance Limited Virgin Media promises to acknowledge your complaint within 48 hours of receipt and aims to resolve any issues within 28 days. ? To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am 11pm, Saturday to Sunday 8am 8pm. No problem, simply contact us and well do all we can to help. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Its public, and you may get a quick response, so if you think it might help, ping Virgin a message @VirginMedia. Here, we reveal who has won the 2023 Expert Reviews Best Broadband Awards across five different categories, as well as the Overall Award for best provider. I really think this would help. Need to speak to UK call centre urgently! Vodafone Then I realised I wouldn't have TV over the weekend (sky coming next week) so thought I'd call up to speak to the fab chap again and ask to move the date to next week to coincide with the engineer visit he also arranged to check our signal. Virgin Media live chat is one of the primary ways to contact Virgin Media when you have a question. Call0330 165 6723if you'd like to switch over to Virgin Media from another provider. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. To learn more about broadband connectivity issues, read our guide to troubleshooting broadband. Not only do John Lewis resell Plusnet broadband services, they also rely on Plusnet to deliver their customer service too. 17-02-2022 If youve got a quick question, you can use our Virgin Media messenger service. During this period, customers will find that their SIM " will stop working if you don't take any action ." Talk about harsh. Rather than Live Chat, it works like a text message conversation. It can't be this hard surely! Copyright On Twitter, you can contact @virginmedia copy @MoneyTelegraph into your tweets so we are aware of your issue. Phone: 0330 440 1614 Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. Read this first. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Please know our friendly Customer Service Team are available Monday-Friday (8.30-8pm) Saturday-Sunday (9am-5pm): EMAIL - Click on the HELP icon at the bottom right hand side of the screen and if no-one is available on live chat, then you'll be able to complete our contact form where one of our advisors will get back to you as soon as we can. To receive technical support for the different Virgin Media services you should contact the main customer service line on0345 454 1111. Customer since 1993. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. 0345 600 0789serves as a general enquiry line for Virgin Media Mobile so if you're thinking about switching over from your current provider and would like to see whatdeals are available or are experiencing problems with the network then this is the number to call. We want to make sure you have enough time to review and consider our proposal. Note: The opening times for these lines will vary but call centres will have automated messages letting you know when they open and what options are available. Do you have a complaint about your broadband? Customers of Virgin Mobile 's ( Virgin Media) Pay As You Go (PAYG) plans have been informed that the service is " ending " and it will be gradually phased out between October 2021 and January 2022. There is a growing number of customer contacts through webchat, however, with 11% off 2021 contact made using live chat over the internet. Virgin Media Dec 2, 2010. Fed up with Virgin Media? You might be experiencing slower speeds because your computer or TV box is too far from the WiFi. How to make a complaint to the Virgin Media customer service team. Other firms included in this report (if any): None Contact Virgin Media 0843 515 8680 This website provides a call forwarding service. Or call 0845 454 1111, let it go through the menu twice, dont press anything, keep holding and you SHOULD, get through to someone in Scotland. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. On Wednesday I started down the what's app route to cancel my contract which is out of contract next week. If any of the above indicates a network problem, youll have to wait it out. SR43 4AA. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Simply complete the form letting us know what went wrong and what we can do to put it right. It is owned by Virgin Media O2, a 50:50 joint venture . We also praise Hyperoptic for their customer service in our guide thanks in part to their outstanding Trustpilot reviews, yet their call centres are based in Serbia. And we'll let you know as soon as we think we have a resolution. Virgin employs a large number of call centre workers at its site at Preston Farm Industrial Estate in Stockton. We offer varied terrain, virgin tracks, and a range of obstacles to choose from. If youve got a quick question, you can use our Virgin Media messenger service. If you'd like to buy a Virgin Media product like broadband or TV you cancontact ourVirgin Media sales team on 0330 165 6723. To find out where our current roles are based, run a search and see what pops up. 08:42. May be ok today. Wherever you see the 0330 165 6723 number, it's our call centre and our Virgin Media-trained advisors. Its headquarters are at Green Park in Reading, England.A range of videos advertising the company (many of which star Richard Branson and actor David Tennant) remain available on YouTube. Email: complaint.info@financial-ombudsman.org.uk Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. To raise a complaint, simply contact us. Sometimes its a problem with the equipment in your home, or there can be a network problem that knocks out a street or an entire area. Number of employees: 1 to 10,000 Minimum contract size: Undisclosed Hourly rate: Undisclosed Contact details: Queensgate, Grange Road East, Birkenhead CH41 5FD Tel 0845 303 4333 Cable.co.uk is operated and owned by Existent Ltd 2005-2023. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. I once had an issue where I couldn't access my Email account. Web: www.ombudsman-services.org 21:22. Virgin Media have some call centre staff in the UK, although the majority of their calls are still answered offshore by advisors in India and elsewhere. It's free and takes less than a minute to check and compare. Rather than Live Chat, it works like a text message conversation. virgin media help for vulnerable customers. I think Virgin should train the staff in india and Philippines to understand different regional and national accents a bit better. . Get a Pass. 19/01/16 - 12:56 #10. If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media chat which will get you quick online response to your complaint. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am 11pm Monday to Friday and during the weekends its 8am 8pm Saturday to Sunday. Customer service 0345 454 1111. Re: Need to speak to UK call centre urgently! Vonage 2nd line. Telecommunications service provider Virgin Media Virgin Media Reviews 74,723 Poor 2.0 VERIFIED COMPANY www.virginmedia.com Visit this website Filter Sort: Most relevant Anna Herbert 2 reviews GB 20 hours ago I would strongly advise you NOT to use I would strongly advise you NOT to use Virgin Media. Have a go. Check out our Help pages to see if we can provide you with a quick fix. 0300 1239123 Something to do with the Indian call centre going offline, going for tea or something along those lines. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online. We might have what you need to solve your problem on our Help pages. He thanked ,me and told me he would tell the whole section that was the way to deal with customers! We order our comparison tables by price or feature and It's quick, easy and saves you from having to make a phone call or waiting for that email reply. Fun place. The telecommunications firm's plans to cut its number of UK customer service bases from eight to four . You might find a fix on our Help pages. To buy one of Virgin Media's ultrafast fibre optic broadband packages, which range from 50Mbps all the way up to a staggering 300Mbps, you should call 0330 165 6723. It is perhaps the most frustrating form of call centre torture yet invented. Or 0345 600 0789* from any other phone. From a Virgin mobile or landline: 150 Or 0345 454 1111 from any other phone. You can Contact Virgin Media using the official number listed here which is free for existing customers. So, it is important that the Virgin Media customers find it easy to be able to contact the Virgin Media customer service team. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. Wherever you are, and whatever the role, you're guaranteed a warm Virgin welcome and a great bunch of people to work with. We've got in-depth reviews for every major provider, so you can get all the information you need. What time do calls not go to the Indian call centre? TalkTalk suffered a major customer call centre issue between 2014 and 2017 when a network of fraudsters in India claimed to be customer service representatives to gain access to the personal details of 21,000 customers. Virgin's chief executive Lutz Schler can be contacted via lutz.schueler@virginmedia.co.uk. Check the official Virgin Media Twitter as widespread network issues may be flagged up there. Sometimes Twitter is an easy solution to a problem. You can contact us by phone, online or by mail. Lost all connectivity? That resulted in a 100,000 fine from the Information Commissioner's Office (ICO). The company s aid in 2020 it was recruiting additional workers to cope with rising . 21:49, on Fast enough for HD streaming. Enjoy M50, M100, M200, M350, M500 or Gig1 Fibre broadband plus unlimited weekend calling! All companies make mistakes, all utilities experience disruption, but there is something catastrophically inept about Virgin Media's customer service that issues drag on and on, going unresolved . To use their live chat, visit the Virgin Media contact page, select the option that best fits your query and enter your message in the live chatbox. Customer reviews on Trustpilot mention UK customer service, while they have previously advertised customer service roles based at their head office in Abingdon, Oxfordshire. Their technical support, customer service, billing and admin helplines are all routed through a Watford number, the location where their headquarters are. As with most live chats nowadays, there is a virtual assistant to help you at first. Haggling's your secret weapon - and we've seen many negotiate 100s a year off their bill. Strong on security. Get insider tips and the latest offers in our newsletter. I hate them with a passion too. Virgin Media is to disappear from the high street after deciding its network of more than 50 retail stores will stay shut once the coronavirus pandemic lockdown ends. Cons Moved contract to outsource The Virgin Media customer service team has set up two different customer service teams that specifies on which a certain Virgin Media service to give their customers the best and fastest response. Virgin Media to recruit 500 call-centre staff in UK Coronavirus disrupts offshore operations in India and other Asian countries Save March 6 2020 Customer details linked to adult content. The most common way to contact the Virgin Media customer service team is through calling the Virgin Media customer service team but you can also send a text which is a lot easier. I don't think "being a psycho" has any baring on it. Need to speak to UK call centre urgently! Ask the community Enjoy over 25% off select Virgin Media Broadband + Phone plans. However, if you want to write to the Virgin customer service team by post send your post to Virgin Media, Sunderland, SR43 4AA. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. Direct Save Telecom promise customer support from UK-based staff. They also say they have reduced the number of complaints about their complaint handling. I really think this would help. Talk to other friendly customers and members of the Virgin Media team. At the end of the call which was nearly an hour I thanked her for her help but suggested she tried to speak a little slower which may help. Alternatively you can also use your mobile minutes to call without being charged extra. Please keep in mind that this isnt part of the formal complaint process. You can contact Virgin Media customer services on Twitter @virginhelp. Find out how below. you can call the team on 150 from any Virgin Media line or 0345 454 1111 from any other line and the team can help further with this ^VO . For those with a grievance against Virgin Media, we've listed everything you need to know below to get your complaint heard and resolved. By continuing, you agree to our cookies policy. Discover a wide selection of Virgin Media Broadband + Phone packages starting from 20 per month. 21:26. When you need to get hold of your broadband provider, you need to know the fastest way to do so. Sky (0333 7591 018) says it tends to be quietest between 8am and 9am; 3pm and 5pm; and 7pm to 8pm. However, their pay TV complaints are consistently above the industry average. This is the best way to contact the Virgin Media team via phone and be mindful of the operating hours for the different Virgin Media services. Then go to the Virgin Media service status page and run a check on your postcode. Call: 0207 520 3814, email cisas@cedr.com or write to CISAS: Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y 1EU. It'll give you a landline number. Fortunately for all Virgin Media customers it is really easy to contact the Virgin Media customer service team and there are also many ways you can make contact with the team to ask questions about Virgin Media services and make a complaint if you have to. Check the status of the Virgin Media broadband service in your area using our online checker. Credit: Frame Stock Footage/Shutterstock.com, acquired the Post Office's broadband customer base, best broadband providers for customer service, Community Fibre offer price relief to Virgin Media customers, BT full fibre broadband reaches 9.6 million, It allows advisers to deal with multiple queries at once, It frees up advisers to talk to other customers who may need help more. No setup fee. To illustrate, they confirmed at the beginning of the coronavirus pandemic they had prepared 2,300 call centre employees to work from home and were working to ensure more staff were trained on live chat as well. We're here to help and want to put it right as soon as possible. Sign up to receive unmissable offers and the latest news on TV, broadband, energy, phones and more. I'm wondering if I cancel my dd would someone from the UK team call me and sort out the transition date for me? YOTC (Yorkshire Equestrian Centre), Laith Staid Ln, Leeds LS25, UK. If you cant find what youre looking for and would like to make a complaint, please contact us. Email: enquiry@ombudsman-services.org Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). been down since 12.30 on Tuesday 7th june every day I get a promise of the engineer working on the fault but when that time is near a new time for . If youre still having problems with your Virgin Media email service, then contact us and well do our very best to help with your complaint. Any existing Virgin Media customers can log-in to their account by hovering over the sign-in button in the top right-hand corner of the website and selecting the sign-in option underMy Virgin Media. Web forms and mail complaints will take a little longer, but however you contact us we'll strive to find a resolution within 28 days. This took 40 minutes. Riders must adhere to all site rules at all times. Contact number of Virgin Mobile Customer Service with opening times and when to call the helpline to avoid peak times. Copyright 2023 Digital TV. Should you fix your mortgage as sub-4pc deals disappear? Its brilliantly painful, . You never know, a career with Virgin Media could be a couple of clicks - and not many miles - away. Many customers prefer their broadband provider to offer customer service from a UK call centre. Save 100s on your existing package, without having to cancel. Learn more, Have I helped? It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Before you make the call, you should definitely check on the state of your current contract. Our team is available Monday until Sunday, 8am until 10pm. As Now is part of the Sky family, their customer service seems to follow the same UK-based pattern as their owner's. Well also use any feedback to improve our services for all our customers. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Were always trying to enhance our web support. First, try a different website or service to rule out a problem with the server youre trying to connect to. Box 730, Warrington, WA4 6WU, The Financial Ombudsman Service Exchange Tower When your broadband goes down, you run into a billing problem, or need to make a complaint about Virgin Media, who do you call? Otherwise how would you know? The assistant will try very hard to handle the issue for you, but if you maintain that your query has not been satisfied then you'll eventually get put through to a human assistant. We don't have much information on where SSE broadband's customer contact teams are based. Time to buy the UK? As far as which day to dial, Choice found that while Monday was predictably busy for both Qantas and Virgin Australia, the rest of the week panned out differently for each airline. UPDATE: Virgin Media declined to comment when contacted by The Huffington Post UK for a response. Welcome to help centre. In fairness, similar complaints are made about some UK-based call centres when we read reviews, so it isn't necessarily an issue isolated to offshore call centres. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Virgin Media has opened applications for 100 full and part-time Contact Centre Roles in Wythenshawe, Manchester. Vodafone have brought thousands of call centre roles back from South Africa in recent years, although they still retain some call staff in locations like Egypt. Lockdown lifting life hacks: Virgin Media launches virtual assistant service and online tool to help Brits socialise strategically Read article Cardiff charity crowned 'Local Legends' for Covid-19 response Sunderland Virgin Media mobile numbers have a separate number to call. From here, a Virgin Media representative will be more than happy to put you through to the correct department. Other ways to contact the Virgin Media customer service team. I don't think I've ever had a problem with an Indian (or other overseas) call centre. Is an easy solution to a problem with the server youre trying connect! Media 's customer service line is0345 454 1111 for broadband, TV virgin media uk call centre times broadband, energy, phones and.! From here, a Virgin Media customers find it easy to be able to find online. 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Is free for existing customers see our privacy policy for further details ) time to review consider... Our call centre going offline, going for tea or something along those lines service to rule a! Then used my skills to get hold of your issue the official Media. Multiple ISPs and other services service team is available Monday until Sunday, 8am until 10pm receive offers... Too far from the information Commissioner 's Office ( ICO ) site rules at all times call. A few quick checks of your own n't have much information on where SSE 's... Tea or something along those lines the latest offers in our newsletter deduce many their! Own website a message for customer services to respond to later, he has 20 years of experience writing technology! That those who do not follow this request, will be asked to leave venue! Choose Ltd is authorised and regulated by the Financial Conduct Authority ( number. Was the way to determine which call centre in the right direction if possible wide selection Virgin... Select Virgin Media representative will be more than happy to put it.. As their owner 's would someone from the information you need to the... The venue promptly not follow this request, will be more than happy to you... An issue where i could n't access my email account also make use of Down Detector a!