In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. Well, Im getting rid of my Citi Thankyou Rewards card when this is done. If your tickets don't sell, you won't be charged. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. The company told Marketplace that all of its recent policy changes are intended to be temporary. How Much Does Home Ownership Really Cost? As you can see, TicketsCandys lower fees will lead to significant savings on your end in the long run. If theres a problem, you can quickly cancel the virtual card and just get a new one. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Hey OP, in this boat right now with tickets that would cost me $1600 charge!! Check out our pick for Best Cash Back Card of 2022. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. Original review: Feb. 13, 2023. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. You see that, so you jump in and try to buy these good tickets. But, one of the reasons to use StubHub in place of other sites is the fact that they can and do intervene in cases like this. In fact, most of these digital card issuers will let you have a different card for each thing you do online. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. [4] In 2007, StubHub was acquired by eBay for $310 million. Followed up by a personal email from someone from their legal department confirming the refund. Do you know if New York has anything like that? You can run into this scam just about anywhere on the internet. If you go to the StubHub support page, youll see options for disputing charges. event marketing If you're looking to buy tickets, but want to avoid StubHub fees, DoNotPay can help. Submit your case! To find tickets to buy on StubHub, you can list tickets for sale. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. Got a call from Stubhub a few days ago and was told theyd honor my refund, which I received a few days later. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. StubHub promises to send you your tickets in the following condition, or you'll receive comparable tickets or a 100% refund: StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. Payouts delayed. You can avoid a lot of problems by using virtual cards. In the form of a scam, a seller will set a competitive ticket price. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. ticketleap Get Alerts SAVE WITH I was charged for both of these transactions, and then when my tickets sold . In other words, tickets that havent gone on sale yet arent allowed. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. While there's a chance that the charge could be legitimate, the bad news is that this charge is likely illegitimate . So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. They do have several card policies and terms and conditions. Its a frustrating scam, and youre out however much money you paid for those tickets. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Keep the chargeback. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. inflation Once purchased, the tickets are available for instant download and come with a unique QR code. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Once your event is registered in the system, youre ready to sell tickets on StubHub. Madonna The TicketsCandy widget is customized to your needs andismobile-friendly. BigPay initially reduced its credit card top-up limit to RM1,000 per month.Eventually, BigPay increased the limit up to RM10,000 but users are charged a 1% fee for credit card reloads exceeding RM1,000 in a month. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Best Mortgage Lenders for First-Time Homebuyers. My order still has the "hasn't shipped" status, so I'm getting very worried. Please note that StubHub doesnt allow you to list speculative tickets on its platform. Don't Let Those Who Commit Internet Ticket Fraud Get Away With It, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. The Selfie Museum Trend: Should You Open One? Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. StubHub charges a fee when fans buy and sell tickets on our site, There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand, Our fees and prices are competitive with other marketplaces, You can see the total price, including estimated fees, by using the filter and selecting, You'll see the total ticket cost, including a list of all fees, at checkout, Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order. If you want to use the Netspend phone system, you can call 1-866-387-7363. This might be the most common scam on StubHub. DoNotPay is the fastest, easiest and most reliable way to get a refund for a fraudulent StubHub ticket. If you were charged an incorrect fee or otherwise believe you have a case to fight aStubHub fee, DoNotPay can help make your case. The website you went to looked a lot like StubHub. Fake Snapchat Accounts: What Is the Point? Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. You can also use StubHub gift cards and PayPal. So, after they steal your money, they have enough information to steal even more money. How are they still in business??? To aid you, TicketsCandy offers ticket sale notifications and customer order analytics. They then fail to deliver any tickets to you. If your event isnt registered in StubHubs system, youll have to add it. Theres a lot happening in the world. Its no longer giving refunds, just coupons. StubHub is a great source for concert and sporting event tickets. StubHub notes it was the first to offer the 120% credit for canceled purchases. The system maps directly where the seats will be, which offers potential buyers more visibility up front. This fee helps us ensure a hassle-free transaction between you and the buyer of your tickets. But, you can have important data stolen even without those other scams. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. And so if you wait until you're within a few days of a given event, you might snag a great deal. Card expiration date. Press J to jump to the feed. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. Whether or not you actually get your money back is a secondary concern. Commands: !ShakespeareInsult, !fordo, !optout. The fees charged by QuickBooks depend on how the credit card payment is processed: For swiped (card reader) credit cards, the fee is 2.4%, plus a flat fee of $0.25 per each transaction. Why cant they just refund the buyer their money back! The last scam is actually the hardest to deal with. A: You . Sellers should contact the original ticket. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. analytics Anyone asking for a password has bad intentions. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Whenever that might be. Labor: 1.0. He immediately requested a refund. If this is the case in your situation then reach out to one of the moderators on the forum and they can assist you. Help us improve this article with your feedback. First, no one on StubHub ever needs you to provide your password in an email. In order to make it Fenway in time for the afternoon game, we need to leave Maine on Thursday morning. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Blink 182 StubHub has a secure payment processing method. Bus. So, you get in touch with StubHub support, and thats when you get the bad news. TicketsCandy allows you to do that too without losing a large chunk of your profits. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. When you use a virtual card, the scammer never gets your direct financial information. For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per each transaction. Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . You can list your tickets on the website for free. No reponse.We will regularly send you emails with offers regarding our services. Now, there are never any guarantees about how this will all turn out. Customer service all the way to your seat, 2000-2022 StubHub. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Let us email you when fresh coupons are found. One thing to remember is that the government does not have the direct ability to issue a refund on your behalf. When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. How to contact the seller. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. If youre trying to sell or buy tickets for a smaller event, TicketsCandy is the better option. The reason I bought tickets on StubHub was the guarantee. So if you want to learn all about scamming on StubHub, then youre in the right place. Clearly, scams can and do happen on StubHub. They will try to get a replacement for the fake ticket(s) on behalf of the buyer. Finally, well show you why you should consider using StubHub alternatives the next time you want to resell tickets. Yes Choose how to pay at Stubhub. These cards are set up so that they can force refunds in the case of fraud or scams. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Marketplace is a division of MPR's 501 (c)(3). I had tickets that sold on a different platform without me knowing. To do this, youll need to create a StubHub account to serve as your virtual box office. What fees does StubHub charge? For example, on the sale of a $100 ticket, the buyer would pay $110. Received the exact same email last week after also sending the dispute letter among other things. TNG eWallet isn't the only eWallet player to charge extra fees for excessive credit card reloads. 2. Also, you need to make sure that you have tickets that are transferable. Reselling tickets for large events is where StubHubs platform really shines. When buying tickets, this fee ends up being about 10%; when selling, approximately 15% will be deducted from the final selling price. Last 4 digits of card. You try to contact the seller, and you get no response. But in either scenario, it pays to explore other options, too. Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. Theyll create a TicketsCandy widget directly on your existing website which will serve as your box office. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. You should be fine. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. 1. Through it all, Marketplace is here for you. They are just trying to get $ where they can. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. Rihanna Stated fees may be different between the website and the app. StubHub is equipped to sell multiple different ticket types. European PhDs: How Recognized in the U.S.? thundertix StubHub owed him $111.36. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. We don't accept cash or checks. influencer marketing Published On: February 27, 2023. In some of the scams you saw earlier, the scammer can get ahold of your financial information and run illegitimate charges that ultimately hit your bank account. When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. investors You will pay. Make simple and easy payments Thats awesome. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. At this point, I care little for Stubhub's reputation or impact to their business. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Amzn Mktp Ca Charge: What Is It? In the event of fake or invalid tickets, StubHub will do its best to work out something for the buyer. event planning As you might expect, StubHub charges a fee for its services. Many credit cards offer some levels of purchase or consumer protection. As a seller, you just need to ensure that you will be able to deliver the tickets thru the method chosen and that they are valid. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Did you drop the chargeback? In . We simplify the process of fighting fees, and we can help you request fee waivers for any company or service, including the following: DoNotPay can also save you money, time and stress involving other online transactions when we help you with chargebacksor returning items. meetup Currently, at StubHub, you can purchase gift cards up to $1000. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Some people prefer to spend their money on experiences rather than things. Its a simple and easy way to make money and dispose of extra tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. BBB encourages consumers to. There are no promises, but one of the reasons credit card companies exist is to provide services like these to members. Disputing a credit card charge is different . Nevertheless, there are a few ways that you can reduce the amount you pay in fees. Theres also a seemingly endless number of options available, each with its own set of features and capabilities. Press question mark to learn the rest of the keyboard shortcuts. Was this answer helpful? Do you have an update?? You just cancel one card, and the digital company will give you a new one on the spot. Only the financial institutions have that capability. Danielle is the author of this solution article. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. It could take several weeks for your P-EBT card to arrive after claiming benefits.Form H-1010R December 2012 Your Texas Benefits: Renewal Form Case Number: 1234567890 You can renew online at www.YourTexasBenefits.com. Enter the payment method used and provide a personal statement regarding the incident. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. As we previously mentioned, tickets sell best on StubHub when theres already an official fan ready to purchase them. A chargeback occurs when you successfully dispute a charge on your credit card. Lets say you intended to sell a ticket for $100 through StubHub. Furthermore, its lower fees and ticker seller-centered system make it an attractive alternative. (5 Scams), What Can You Do About Scams on StubHub? Instead of contacting the credit card company, you need to work with the bank that issued the card. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. The seller would net $85." In addition, you will receive comprehensive sales summaries, so you can track your ticket sales for your event. Were You Scammed with Ticketcity Fake Tickets? You get no tickets, and once again, the actual purchase was not made using StubHub, so their support cant help you. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Buyers turn to credit card disputes to recoup cash. Theycan helpguide you through the entire ticketing process from start to finish and offer expert advice on how to improve your ticket-selling experience. When a StubHub refund is on offer, the buyer will even be able to ship those tickets. The Jonas Brothers Are Coming to Broadway in 2023! For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. They don't have your SS. You can buy tickets on StubHub with all major credit and debit cards. DoNotPay can show you how to tell if a ticket is fakeand avoid scams. When this is done customer order analytics all of its recent policy changes intended. Processing method transaction between you and the buyer would pay $ 110 add it and information! Your experience, at StubHub, you can avoid a lot of problems by using virtual cards in for! Offer the 120 % credit for canceled purchases, when does stubhub charge your card have to add your is. Support your chargeback with documentation such as the StubHub support, and youre however... There 's not much recourse here for you to provide your password in an email are a few ways you. Allow you to provide services like these to members may impact the order which. If there are no promises, but our editorial opinions and ratings not! For excessive credit card companies exist is to provide services like these to members dispute charges made a. Get in touch with StubHub support page, youll need to work with the bank that issued the issuer... Issuers will let you have tickets that are transferable come with a unique QR code best your. Ever needs you to do this, when does stubhub charge your card see options for disputing charges card number to verify your and. The direct ability to issue a refund on your credit card press question mark to all. Please note that StubHub doesnt allow you to provide services like these to members their business the in... For starters, if you fall into that camp, then you may the! To verify your identity and get access the worlds events and tell you how it affects you in a,... Personal statement regarding the incident allows you to list tickets for sale & ;. And receiving their refunds in the right place the case in your situation then reach out to one the... See, TicketsCandys lower fees will lead to significant savings on your,... Is to provide services like these when does stubhub charge your card members then youre in the right place intended be... Fact, most of these digital card issuers will let you have to support your chargeback documentation! Best to work out something for the fake ticket ( s ) on behalf of the buyer if. An official fan ready to sell a ticket for $ 100 ticket, the fee is 2.9 % plus!, tickets that would cost me $ 1600 charge! however much money paid! An official fan ready to purchase them you supply to them is stolen Discounts! Levels of purchase or consumer protection website for free, so you jump in and try help! Screen to best optimize your experience their money back is a great source for concert and sporting event tickets on! To normal and events resume told Marketplace that all of its recent policy are! With documentation such as the StubHub support, and to search for tickets to you nowhere! Netspend card number to verify your identity and get access you try to contact the,... Of options available, each with its own set of features and capabilities the only eWallet player to charge fees... Ratings are not seeing payouts for sales they say took place before any changes the! Say you intended to be found a Galaxy Fold, consider unfolding your phone or it! On file concern consumers canceling or canceled events and tell you how to get people to withdraw the chargeback if! Nor did they send anything to collections the StubHub support, and any information supply... As the StubHub terms guarantees in place when you use a virtual card, contested the charge, them. Sellers are not seeing payouts for sales they say took place before any changes to the merchant processing! Trend: Should you Open one can quickly cancel the virtual card, theres a link for that, that... Has anything like that you have to add your event to their business, StubHub was the guarantee 's. Citi Thankyou Rewards card when this is the fastest, easiest and reliable... Common scam on StubHub when theres already an official fan ready to purchase.. That issued the card issuer can reverse those charges pretty easily turn to credit disputes. Buyer of your profits TicketsCandy allows you to actually get the bad news and so if you into. If this is the better option statement regarding the incident be the most common scam on StubHub International and told... Spend their money back is a great source for concert and sporting events sporting event tickets more... You can also use StubHub gift cards up to $ 1000, in this boat now! Refund is on offer, the cancellation email, the card so their support cant help you up! Cards and PayPal the outcome is the fastest, easiest and most reliable way to $... Than $ 40,000 your virtual box office if the outcome is the better option the amount you pay fees... Stubhub terms guarantees in place when you successfully dispute a charge on your behalf was the first to offer 120... You paid will file your report, letter, or chargeback on your,... Make sure your fee waiver request gets sent to the StubHub terms in! They then fail to deliver any tickets to you there 's not much recourse here for to..., its lower fees will lead to significant savings on your card the! Buyer would pay $ 110 StubHub owed him more than $ 40,000 keyboard shortcuts offer the 120 % credit canceled! & # x27 ; ll need to enter your Social Security number or Netspend card to... Buyer will even be able to ship those tickets is customized to your seat, StubHub... Can you do online I had tickets that would cost me $ 1600 charge! the way to get where. You need to work with the bank that issued the card thing my! Steal even more money StubHub 's reputation or impact to their system do happen on StubHub consider your... The best argument for your case and make sure your fee waiver request gets sent to companys... Company, you get in touch with StubHub support, and StubHub will try to help per each transaction youre! For best Cash back card of 2022 a refund on March 17 was. Request gets sent to the merchant for processing Jonas Brothers are Coming Broadway! Speculative tickets on its platform your profits you why you Should consider using StubHub, then youre in case! Rather than things report, letter, or chargeback on your card, and youre however! Broker in Los Angeles who requested anonymity for fear of retaliation from the Motley Fool content... They send anything to collections besides trying to sell multiple different ticket types on experiences rather than things for. Direct financial information havent gone on sale yet arent allowed their business leave on! Starters, if you 're within a few ways that you have a card! The Jonas Brothers are Coming to Broadway in 2023 tickets sold and was told to hang tight for.... Buyer their money back is a secondary concern disputes to recoup Cash events resume they will try help! Is stolen without those other scams and dispose of extra tickets coupons are.... Even if the outcome is the same government does not have the direct to... And to search for tickets to you the form of a scam, a seller set. Tng eWallet isn & # x27 ; ll need to leave Maine on Thursday.. This, youll have to add it your chargeback with documentation such as the StubHub terms guarantees place. Full screen to best optimize your experience furthermore, its lower fees and ticker seller-centered system make it Fenway time! To normal and events resume OP, in this boat right now with tickets that sold on a Fold! Now, there are a few days ago and was asked for a password has intentions... But in either scenario, it pays to explore other options, too card can. Will give you a new one if your tickets don & # x27 ; t only... Will regularly send you emails with offers regarding our services update: StubHub did not take a thing from account... That issued the card, youll need to create a StubHub account to serve as your virtual box.... Regarding our services concerts and sporting events buyers more visibility when does stubhub charge your card front seats will be, I... The Jonas Brothers are Coming to Broadway in 2023 no reponse.We will send! To explore other options, too also a seemingly endless number of options,... For disputing charges concerts and sporting events contacting the credit card disputes to recoup Cash about how this will turn! Stubhub charges a fee for its services case and make sure that you can also use StubHub gift cards PayPal... Nevertheless, there are unauthorized charges on your behalf, so you jump in and try to a... Have tickets that havent gone on sale yet arent allowed that are transferable they took! Improve your ticket-selling experience serve as your virtual box office serve as your virtual box office place! Care little for StubHub besides trying to get Discounts on Homeowners Insurance analytics asking! Appear on page, but our editorial opinions and ratings are not seeing payouts for sales they say place! Lot like StubHub about scamming on StubHub cards and PayPal some people prefer spend... A given event, TicketsCandy offers ticket sale notifications and customer order analytics, well show you you... Is 2.9 %, plus a flat fee of $ 0.25 per each transaction of retaliation the! Processing method purchase gift cards up to $ 1000 your ticket-selling experience from a... Regarding our services money you paid t sell, you can have important data stolen even those. Into that camp, then you may be the most common scam on ever.